ibex Wins 2026 Globee® Award for AI-Powered Customer Experience Solution Excellence

ibex Wave iX Virtual Agent Honored for Exceptional Innovation

WASHINGTON, Sept. 16, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced it was named a winner in the 13th Annual 2026 Globee® Awards for Excellence.

ibex was recognized with the Silver Globee® for its Wave iX Virtual Agent, the industry-leading conversational AI agent for voice and chat that automates customer interactions while increasing resolution rates and customer satisfaction. It delivers AI-driven, brand-aligned voice and text experiences that are human-like, hyper-personalized, and scalable, seamlessly integrating with human agent support systems to enable fast escalation and efficient resolution of complex issues.

“We are proud to accept this recognition from the Globee® Awards, which reflects ibex’s market leadership in leveraging Al to optimize both the customer and agent lifecycles,” said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. “With Wave iX, we’re helping organizations connect AI, human expertise, and business insights across the entire customer journey to deliver faster resolutions, more personalized interactions, and measurable business outcomes.”

The Globee® Awards for Excellence recognize achievements across a wide range of categories, reflecting accomplishments in areas such as business performance, operational excellence, leadership, customer success, innovation, and organizational impact across industries. Nominations are evaluated across local, regional, and global achievements, ensuring that impactful work at every level is recognized.

San Madan, President of the Globee Awards, commented: “Congratulations to the 2026 winners for their achievements across diverse areas of business and industry. Your work reflects a commitment to excellence and continued progress across organizations worldwide.”

About ibex

ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world’s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 36,000 human CX experts – powered by the best AI technology, decades of CX innovation, and deep business insights – ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn.

About the Globee® Awards

The Globee® Awards, a business awards program with worldwide participation, organize 10 awards programs that recognize achievements across multiple industries and sectors. These include programs focused on business, artificial intelligence, cybersecurity, leadership, innovation, customer excellence, technology, and more. To learn more about the Globee® Awards, visit: https://globeeawards.com

Media Contact
Dan Burris
Ibex
Daniel.Burris@ibex.co

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Globee Awards Winner

ibex Wins 2026 Globee Award for AI-Powered Customer Experience Solution Excellence